Effective Date: 01 January 2026
Website: www.mysportaddiction.co.za
Business Name: My Sport Addiction (PTY) Ltd
Registration Number: 2023/743807/07
Contact Email: info@mysportaddiction.co.za
Contact Number: (064) 332-1233
Physical Address: 7 Midwood Ave, Richwood, Cape Town, Western Cape, 7441, South Africa

1. INTRODUCTION

This Returns & Refund Policy is governed by the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

My Sport Addiction (PTY) Ltd manufactures and supplies custom-made and personalised sporting products. Due to the nature of custom production, specific return limitations apply as permitted under the CPA.

2. CUSTOM-MADE & PERSONALISED PRODUCTS

In terms of Section 16(4)(b) of the Consumer Protection Act:

The 7-day cooling-off right does NOT apply to goods that are:

  • Custom-made
  • Specially ordered
  • Personalised
  • Manufactured to a customer’s specifications

This includes (but is not limited to):

  • Custom printed apparel
  • Branded teamwear
  • Personalised garments
  • Special size or colour requests
  • Custom logos or graphics
  • Bulk team orders

Once production has commenced, orders for custom items may not be cancelled, returned, or refunded unless the product is defective.

3. DEFECTIVE OR FAULTY GOODS (SECTION 56 CPA)

Under Section 56 of the CPA, customers are entitled to a 6-month implied warranty for defective goods.

If a product:

  • Has a manufacturing defect
  • Is damaged due to production error
  • Does not meet reasonable quality standards
  • Is materially different from the approved design

You may request, within 6 months of delivery:

  • Repair
  • Replacement
  • Refund

The remedy will be determined at our discretion in accordance with the CPA.

4. DESIGN APPROVAL RESPONSIBILITY

Customers are responsible for:

  • Approving artwork
  • Confirming spelling
  • Confirming sizes
  • Confirming colours
  • Confirming quantities

Once final approval is provided, My Sport Addiction (PTY) Ltd is not liable for:

  • Spelling errors approved by the customer
  • Incorrect sizes selected by the customer
  • Colour variations within reasonable production tolerance

Proof of approval (email or written confirmation) will be retained for record purposes.

5. SIZE EXCHANGES

Custom-made garments cannot be exchanged due to incorrect sizing selected by the customer.

We strongly recommend:

  • Checking size charts carefully
  • Confirming measurements before placing an order

6. NON-CUSTOM / STANDARD ITEMS

Where non-custom standard items are sold (if applicable):

Customers may exercise the 7-day cooling-off period under Section 16 of the CPA, provided that:

  • The item is unused
  • The item is in original packaging
  • The item is returned within 7 days of delivery
  • The customer bears return courier costs

Refunds will be processed once the goods are inspected and approved.

7. DAMAGED IN TRANSIT

If goods are damaged during delivery:

  • Notify us within 48 hours of receiving the parcel
  • Provide clear photographs of:
    • The packaging
    • The shipping label
    • The damaged item

We will investigate with the courier and arrange replacement if applicable.

8. ORDER CANCELLATIONS

Orders for custom items:

  • Cannot be cancelled once production has started.
  • May incur a design or setup fee if cancelled prior to production.

Orders for services:

  • May be cancelled before service commencement.
  • Any work already completed may be billed proportionally.

9. REFUND PROCESS

If a refund is approved:

  • Refunds will be processed within 7–14 business days.
  • Refunds will be made via the original payment method (e.g., PayFast reversal).
  • Processing time may depend on banking institutions.

10. HOW TO REQUEST A RETURN

To initiate a return or defect claim, please email:

info@mysportaddiction.co.za

Include:

  • Order number
  • Full name
  • Description of the issue
  • Photographic evidence (if applicable)

We will respond within 2–3 business days.

11. LIMITATION OF LIABILITY

My Sport Addiction (PTY) Ltd shall not be liable for:

  • Indirect or consequential losses
  • Delays caused by courier companies
  • Minor colour variations inherent in textile production
  • Wear and tear due to misuse or incorrect washing

Care instructions must be followed to maintain product quality.

12. DISPUTE RESOLUTION

In the event of a dispute, consumers may contact:

National Consumer Commission (South Africa)
Website: www.thencc.gov.za

or pursue remedies as provided for under the Consumer Protection Act.